HomeHow to applyFAQContactAvailability0How can we help you? You can browse the questions below to find what you are looking for. General questions about ROOFZIs there any availability? Can I rent an apartment via ROOFZ? How can I apply for an apartment? Can I view the apartment? What contract types do you offer? What is included in the rent and service costs? What kind of information is required for the application?How much should my income be?Can I apply with a guarantor?Can I apply with no or missing documentation?Application processWhat does the pre-application mean?How can I apply to the full application? What are service charges and what (and how much) service charge do I pay as a tenant?I applied, but haven’t heard anything back?Can I apply with no or missing documentation?Why didn’t I get selected for an appartement?I applied quickly, why didn't I get selected for the appartement?Measures to prevent housing discrimination What do I need to arrange if I am selected for the appartement?Do I have to pay the security deposit?What if I cannot pay the security deposit?What do I need to arrange in terms of utilities?Do I need to arrange internet and television?Check-inI signed the agreement when can I check-in?How does this check-in process looks like?Can someone else pick up my key during check-in?Can I check-in a few days in before the start date of the rental agreement?When will my future rent be deducted?Do I still need to pay anything upfront? Can I rent extra storage /parking?Can I rent extra storage?Is there a bike storage?Can I rent a scooter/motorbike parking spot?TenantCan I sublet the apartment?Do you have a history of lost keys?Where can I ask questions once I am a tenant?How will I get my apartment delivered? What can I do in case of a grievance regarding an unjustified (rental-related) response or decision?